Delivery Policy
Effective Date: March 13, 2025
Last Updated: March 13, 2025
At Wild x City, we are committed to delivering high-quality streetwear fashion to customers worldwide. Please review our Delivery Policy for important details regarding shipping methods, delivery timeframes, tracking, and more.
1. Shipping Destinations
✔️ Domestic Shipping (U.S.) – We ship to all states across the United States.
✔️ International Shipping – We ship to most countries worldwide. However, some locations may have restrictions.
📌 If you are unsure whether we deliver to your location, please contact us before placing an order.
2. Shipping Methods & Delivery Time
🚚 Standard Shipping:
- United States: Estimated 5-10 business days
- International: Estimated 10-20 business days (varies by destination)
⚡ Express Shipping:
- United States: Estimated 2-5 business days
- International: Estimated 5-10 business days
📌 Note:
✔️ Delivery timeframes are estimates and may be affected by customs clearance, weather conditions, or unexpected delays.
✔️ Business days do not include weekends or public holidays.
3. Shipping Costs
📦 Shipping fees are calculated at checkout based on the destination, shipping method, and order weight.
✔️ Free Shipping: Available on orders over a certain amount during promotional periods.
✔️ Duties & Taxes: For international orders, customers are responsible for any applicable customs duties, taxes, or import fees.
📌 Tip: Check your country’s import regulations to avoid unexpected charges.
4. Order Processing Time
⏳ Processing Time: Orders are processed within 1-3 business days after payment confirmation.
✔️ You will receive an order confirmation email after placing an order.
✔️ Once shipped, you will receive a tracking number to monitor your delivery status.
📌 Orders placed on weekends or holidays will be processed on the next business day.
5. Order Tracking
🔍 Tracking Your Order:
✔️ Once your order is shipped, a tracking number will be sent to your email.
✔️ You can track your shipment via the carrier’s website or our Order Tracking Page.
📌 If you do not receive a tracking number within 3 business days, please contact us.
6. Failed Delivery & Reshipping
🚫 If your order cannot be delivered due to:
❌ Incorrect or incomplete shipping address provided by the customer.
❌ Failure to receive the package at the delivery address.
❌ Refusal to pay customs duties (for international orders).
📌 The package may be returned to us, and additional reshipping charges may apply.
✔️ To avoid delivery issues, please double-check your address before checkout.
7. Lost, Delayed, or Damaged Shipments
📌 If your package is lost, significantly delayed, or arrives damaged, please contact us immediately.
✔️ Lost Packages: If a package is lost in transit, we will investigate with the shipping carrier and, if confirmed, offer a replacement or refund.
✔️ Damaged Packages: If you receive a damaged item, take clear photos and email them to us within 48 hours for a resolution.
📌 Claims for lost or damaged shipments must be reported within 14 days of the expected delivery date.
8. Changes & Order Cancellations
✏️ Modifying Orders: You can request changes to your shipping address or order details within 24 hours of purchase. After this period, changes may not be possible.
🚫 Order Cancellations: Once an order is processed and shipped, it cannot be canceled. Please review your order carefully before confirming payment.
9. Holiday & Peak Season Shipping
📦 During peak shopping seasons (e.g., Black Friday, Christmas, and major sales events), shipping carriers may experience high volumes, leading to potential delays.
📌 Tip: Place your orders early during busy seasons to ensure timely delivery.
10. Contact Us
For any shipping or delivery inquiries, please reach out to us:
📍 Address: 1917 Martha Ellen Drive, Nevada, Reno, United States
📞 Phone: 775-593-7665
📧 Email: contact@wildxcity.xyz
🌐 Website: https://wildxcity.xyz