Refund and Return Policy
Effective Date: March 13, 2025
Last Updated: March 13, 2025
At Wild x City, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience. Please read the details below for eligibility, process, and conditions.
1. Return & Exchange Eligibility
You may return or exchange an item if:
✔️ The return request is made within 14 days from the delivery date.
✔️ The item is unused, unworn, and in its original packaging with tags attached.
✔️ The item is in resalable condition (no stains, odors, or damages).
✔️ The item is not listed as a non-returnable product (see Section 5).
📌 Note: For exchanges, we only accept size and color swaps for the same product, subject to availability.
2. How to Initiate a Return or Exchange
To start a return or exchange, follow these simple steps:
1️⃣ Contact Us – Email us at contact@wildxcity.xyz with your order number and reason for return.
2️⃣ Receive Return Instructions – Our team will review your request and provide a return shipping address.
3️⃣ Ship the Item – Send the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective.
4️⃣ Processing & Approval – Once received, we will inspect the item and notify you of the approval or rejection of your refund/exchange.
📌 Processing Time: Returns and exchanges are processed within 5-7 business days after we receive your item.
3. Refund Policy
💳 Approved Refunds: If your return is approved, we will process your refund to your original payment method. Depending on your bank, the refund may take 5-10 business days to reflect in your account.
🚫 Partial Refunds: In some cases, only partial refunds may be granted (e.g., items with minor wear or missing packaging).
📌 Non-Refundable Costs:
- Shipping fees are non-refundable.
- If a return is due to our mistake (e.g., wrong or defective item), we will cover the shipping costs.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund, including return shipping costs.
5. Non-Returnable Items
The following items cannot be returned or exchanged:
❌ Final Sale or Clearance Items
❌ Gift Cards
❌ Customized or Personalized Items
❌ Items Marked as Non-Returnable in Product Descriptions
6. Late or Missing Refunds
If you haven’t received your refund yet:
1️⃣ Check your bank account – Refunds may take up to 10 business days to process.
2️⃣ Contact your payment provider – Some banks take longer to process transactions.
3️⃣ Still no refund? – Reach out to us at contact@wildxcity.xyz for assistance.
7. Contact Us
For any return or refund inquiries, contact our support team:
📍 Address: 1917 Martha Ellen Drive, Nevada, Reno, United States
📞 Phone: 775-593-7665
📧 Email: contact@wildxcity.xyz
🌐 Website: https://wildxcity.xyz