Sales Policy

Effective Date: March 13, 2025
Last Updated: March 13, 2025

Welcome to Wild x City! Our goal is to provide high-quality streetwear fashion with a seamless shopping experience. Please review our Sales Policy to understand our terms regarding orders, pricing, payments, promotions, and more.

1. Order Process

When placing an order on https://wildxcity.xyz, please ensure that:
✔️ You provide accurate billing and shipping details.
✔️ You carefully review your order before checkout, as modifications may not be possible after purchase.
✔️ Orders are subject to availability. If an item is out of stock, we will notify you as soon as possible.

📌 Order Confirmation: After placing an order, you will receive an email confirmation with your order details. If you do not receive this email, please check your spam folder or contact us.

2. Pricing & Payment

💰 Pricing: All prices are listed in USD ($). Prices may change without prior notice due to market conditions, supplier costs, or promotions.

💳 Accepted Payment Methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay / Google Pay
  • Other secure payment gateways as available

📌 Taxes & Duties: For international orders, customers are responsible for any applicable import taxes, customs fees, or duties.

3. Shipping & Delivery

🚚 Shipping Timeframes:

  • Domestic Orders (U.S.): Estimated delivery within 5-10 business days.
  • International Orders: Estimated delivery within 10-20 business days, depending on location.

📦 Tracking: Once your order is shipped, you will receive a tracking number via email.

📌 Shipping Costs: Calculated at checkout based on location and shipping method. Free shipping may apply for orders over a certain amount during promotional periods.

🚫 Unsuccessful Deliveries: If an order cannot be delivered due to incorrect shipping details provided by the customer, additional charges may apply for re-shipment.

4. Promotions & Discounts

🎉 Special Offers & Discount Codes: Occasionally, we offer promotions, discounts, or coupon codes. To ensure fairness, please note:
✔️ Promo codes must be applied at checkout and cannot be added afterward.
✔️ Promotions may have specific expiration dates and usage limits.
✔️ Discounts cannot be combined unless stated otherwise.

📌 Fraud Prevention: We reserve the right to cancel orders suspected of fraudulent use of discount codes or promotions.

5. Order Cancellations & Modifications

🚫 Cancellation Policy: Once an order is confirmed, it cannot be canceled. However, if you made a mistake, please contact us within 24 hours, and we will do our best to assist you.

✏️ Modification Policy: Changes to your order (such as size or address) can only be made before shipment. After the order has been processed, modifications are not possible.

6. Return, Refund & Exchange Policy

💰 Returns & Refunds: We accept returns within 14 days of delivery, provided the item is in original condition. Refunds are processed within 5-10 business days after receiving the returned item.

🔄 Exchanges: We allow size and color exchanges within 14 days, subject to availability.

📌 For full details, please refer to our Refund & Return Policy.

7. Product Availability & Limitation

✔️ We strive to keep our inventory updated, but high-demand items may sell out quickly.
✔️ We reserve the right to limit purchase quantities on certain products to prevent resale abuse.
✔️ Some limited edition or exclusive items may be non-refundable or non-returnable.

📌 If an item is out of stock after you place an order, we will notify you and issue a full refund or offer an alternative product.

8. Fraud Prevention & Security

🔒 To ensure a safe shopping experience, we:
✔️ Use secure payment gateways to protect transactions.
✔️ Monitor orders for suspicious activity and may request additional verification if necessary.
✔️ Reserve the right to cancel any order deemed fraudulent or in violation of our policies.

📌 If your payment is declined, please check with your bank or payment provider before retrying.

9. Customer Support

For any questions or assistance regarding your order, please contact us:

📍 Address: 1917 Martha Ellen Drive, Nevada, Reno, United States
📞 Phone: 775-593-7665
📧 Email: contact@wildxcity.xyz
🌐 Website: https://wildxcity.xyz

10. Policy Updates

We may update this Sales Policy periodically to reflect business changes or legal requirements. Any modifications will be posted on this page with an updated effective date.